Privacy Policy

At EmiratesNet Solutions, we prioritize the privacy and protection of personal information collected through our online platform. This privacy policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect
We may collect personal data that you voluntarily provide when using our site, including but not limited to your name, contact details, billing information, and any other data necessary to provide our telecommunications and internet services. Additionally, certain technical data such as IP addresses, browser type, and usage patterns may be automatically collected to improve and secure our services.

Use of Personal Data
The information collected is used exclusively for the purpose of delivering our broadband solutions, network infrastructure services, wireless and satellite internet offerings, and managed IT and network services. We use your data to process orders, manage accounts, communicate service updates, respond to inquiries, and perform necessary administrative tasks.

Data Sharing and Disclosure
EmiratesNet Solutions does not sell or rent your personal information to third parties. We may share your data with trusted service providers, partners, or regulatory authorities only when necessary to fulfill our contractual obligations, comply with legal requirements, or protect the rights and safety of our company and users.

Data Security
We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, alteration, disclosure, or destruction. These measures are regularly reviewed to ensure the protection of data in line with current best practices and legal standards.

Your Rights
Under GDPR and relevant privacy laws, you have the right to access, rectify, or erase your personal data held by our online platform. You can also request restriction of processing, object to processing activities, and exercise the right to data portability when applicable. To exercise these rights, please contact us by mail at the physical address provided below.

Data Retention
Your personal data will be retained only for as long as necessary to provide the services requested, comply with legal obligations, resolve disputes, and enforce agreements. After this period, data will be securely deleted or anonymized.

Cookies and Tracking Technologies
Our platform may use cookies and similar technologies to enhance user experience, analyze site traffic, and provide personalized services. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our site.

International Data Transfers
When applicable, EmiratesNet Solutions ensures that any transfer of personal data outside the European Economic Area is conducted under appropriate safeguards to maintain data protection standards consistent with GDPR requirements.

Children’s Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware of such data having been collected, we will take immediate steps to delete it.

Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in legal requirements or our services. We encourage users to review this policy periodically to stay informed about how we protect personal information.

Contact Information
For any questions, concerns, or requests regarding your personal data or this privacy policy, you can reach us by postal mail at:
EmiratesNet Solutions
42 Al Mustaqbal Street, Floor 5,
Dubai, Dubai Emirate, 00089
United Arab Emirates

By using our online platform, you acknowledge that you have read and understood this privacy policy and agree to the collection and use of your information as described herein.